Easy Returns

At Aura by Pratima, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or missing product, we are here to help. Please contact our support team within 48 hours of receiving your order.

Return Eligibility

To qualify for a return, the product must:Be unused and unwashed.Have all original tags and packaging.Be returned in its original condition.Be reported within the eligible return period.Products that have been used, washed, altered, or damaged by the customer cannot be returned.

Non-Returnable Items

The following products are not eligible for return:
Personalized or customized items.
Innerwear (if applicable).
Products marked as Final Sale or Non-Returnable.

Refund Process

After receiving and inspecting the returned product, we will notify you about the approval of your refund.
If approved, the refund will be credited to your original payment method within 5–7 business days.

Exchange Policy

If you receive a wrong size or incorrect product, please contact our customer support team.
We will review your request and assist you with a replacement or exchange, subject to product availability.

Need Help?

If you have any questions regarding returns or refunds, feel free to contact our customer support team. We are always happy to assist you and ensure you have a smooth shopping experience with Aura by Pratima.