Easy Order Cancellation

At Aura by Pratima, we understand that sometimes customers may need to cancel an order. We aim to make the cancellation process simple and transparent while ensuring a smooth shopping experience.

Cancellation Before Shipping

Orders can only be cancelled before they have been packed or shipped. If you wish to cancel your order, please contact our customer support team as soon as possible with your Order ID, registered email address, or mobile number.

Cancellation After Shipping

Once an order has been shipped or handed over to our courier partner, it cannot be cancelled. In such cases, customers may refer to our Return & Refund Policy, if applicable.

Refund for Cancelled Orders

If your cancellation request is approved before shipment, the full payment will be refunded through the original payment method. Refunds are generally processed within 5–7 business days, depending on your bank or payment service provider.

Orders Cancelled by Us

Aura by Pratima reserves the right to cancel any order due to product unavailability, payment verification failure, pricing errors, technical issues, or suspected fraudulent activity. If we cancel an order after payment has been received, the full amount will be refunded.

Important Information

Orders cannot be cancelled after dispatch.Customized or personalized products are not eligible for cancellation.Please verify your size, color, address, and contact details before confirming your order.We appreciate your understanding and cooperation. If you have any questions regarding order cancellation, our customer support team will be happy to assist you.